Except apparently that's not all that it was, because when the IT guy was done with my desktop it looked different. A lot of my preferences/display options had disappeared. How did that happen?
I would consider myself somewhere between computer literate and technology-disabled. Hopefully more toward the literate end of the scale. I mean, I have a blog, right? Surely that counts for something?
So I'd like to think that I'm at least somewhat savvy about computer upgrades and such. That it's not a complete mystery to me when IT appears and and does something on my computer. And yet ....
Here's what bothered me so much about this transition to the new server:
- My boss tried to tell them that it would NOT be a good time for us to have any downtime, and we would much prefer to wait until the end of the fiscal year (June). That was ignored.
- I was slated to be the first person mapped to the new network, because it's imperative that I have access to it. This just turned into me being the guinea pig, so I lost use of my computer AND the network for nearly a whole day while our IT guy found out everything that was wrong with the process while he was trying to get me set up.
- This process wasn't tested before it was inflicted upon me. Or rather, it sort of was ... at one point, our IT person called the campus help desk about an issue and I heard him say, "This didn't work last week when I tested it. I called and left you guys a message, but I never heard back ..." So in other words he'd started testing it, got far enough to know the process didn't work .... and then just did it anyway.
- An Internet Explorer shortcut showed up on my desktop. I NEVER use IE. And I HATE icons on my desktop.
- My quicklaunch toolbar, which (sadly) took me months and careful guidance from Keith to discover, yet only minutes to love, had disappeared.
- My Firefox plug-ins were gone.
- My outlook set-up preferences were gone (reading pane, don't categorize the inbox messages, etc.) As I said, not earth-shattering, but it still takes me a good deal of searching and trial-and-error to remember how to restore things.
- What was, to me, the most annoying thing of all, is that he took my left-handed mouse and switched it to right-handed. Physically he moved it to the right-side of the desk, and he also switched the buttons. I understand that many people are perplexed by the left-hand mouse, so that's fine.
But he LEFT it that way. I just think that's rude, don't you?
Plus, there were all sort of smaller issues that were just seriously annoying to fix:
I'm sure this is one of those perpetual problems. IT/help desks complain about inept users. And the users complain about IT taking too long to respond to complaints or resolve issues. All I know is, the LEAST he could have done is switch my mouse back to being left-handed.
he made my mouse right-handed and LEFT it there, with the buttons switched